FAQs
Frequently Asked Questions – Vorali Footwear
Is the website reliable and secure?
Yes, Vorali Footwear is fully reliable and secure. We proudly share genuine customer reviews and feedback on our official Instagram account. All transactions are protected by leading e-commerce security platforms used across Europe.
What payment methods are available?
Mastercard, Visa and PayPal (all available directly on our website).
How much is shipping?
Shipping is completely free for all soccer cleats within Europe.
How are orders shipped?
Orders are shipped through trusted local postal services in your country or region to ensure reliable and efficient delivery.
Where do you ship to?
We currently ship to all countries in Europe.
What are the estimated delivery times?
10–20 business days across Europe.
Note: Saturdays, Sundays, and public holidays are not considered business days. Delivery times may vary slightly depending on local postal services and can occasionally arrive earlier than estimated. The countdown begins only after payment confirmation.
How long do I have to request an exchange?
Every pair is carefully inspected and tested before shipping. In the rare case of a manufacturing defect, you have 7 calendar days from the date of receipt to request an exchange. Please send clear, detailed photos of the issue to our team for review. Once approved, we will promptly replace the product or issue a full refund.
What should I do if my order arrives damaged or defective?
Please contact us immediately via email at info@voralifootwear.com. Our team will resolve the issue quickly and efficiently.
Do orders include tracking?
Yes. After shipping, we will send you a photo of the packaged item and, as soon as the package is on its way, you will receive the official tracking link.
How soon is my order shipped after payment?
Once payment is confirmed, your order is processed with our manufacturing partner. Shipping typically occurs within 3–5 business days after confirmation.
Are the products official and original?
We offer premium-quality soccer cleats that deliver performance and craftsmanship extremely close to the original top-tier models, but at a significantly more accessible price.
Do the products come with a warranty?
Yes. Every pair is backed by a 7-day warranty covering any manufacturing defects, in accordance with our exchange and return policy.
At Vorali Footwear, your satisfaction is our top priority. If you have any additional questions, please don’t hesitate to contact us at info@voralifootwear.com — we’re always happy to help!